Refund Policy

Transparent and fair refund guidelines for unactivated licenses within 14 days of purchase

General Policy

  • •All sales on our platform are considered final and non-refundable under most circumstances.
  • •A limited exception applies to unactivated license keys within 14 days of purchase.
  • •By making a purchase, you acknowledge and agree to understand this refund policy before completing your transaction.

Eligible for Refund

  • •License keys that have NOT been activated can be refunded within 14 days from the date of purchase.
  • •The refund request must be submitted with proof of purchase and confirmation that the key has not been activated.
  • •Refund requests must be initiated through our support team by contacting support@lyragame.com.
  • •A valid refund reason must be provided (e.g., accidental purchase, duplicate purchase).

NOT Eligible for Refund

  • •Once a license key has been activated in any way, no refund will be provided under any circumstances.
  • •Subscription purchases (daily, weekly, monthly) are non-refundable regardless of usage or time remaining.
  • •If you have used the service beyond the 14-day window, refund is not eligible.
  • •If the service period has expired or exceeded, refunds cannot be issued.
  • •Technical issues, compatibility problems, or dissatisfaction with product functionality are not valid refund grounds.

Refund Timeline

  • •Once your refund request is approved, the refund will be processed within 1-14 business days.
  • •The processing time depends on your payment method and financial institution.
  • •You will receive a confirmation email once the refund is processed.
  • •If a refund is not received within 14 business days after approval, please contact us immediately.

Refund Request Process

  • •Contact our support team at support@lyragame.com with your order details and reason for refund.
  • •Provide proof of purchase (order number, receipt, or payment confirmation).
  • •Confirm that your license key has not been activated.
  • •Our team will review your request and respond within 2-3 business days.
  • •If approved, the refund will be issued to your original payment method.

Payment Method Information

  • •Refunds are issued to the original payment method whenever possible.
  • •For cryptocurrency payments, refunds will be sent to the wallet address provided during purchase.
  • •Payment processing times vary by financial institution and payment provider.
  • •Your bank or payment service may take additional time to reflect the refund in your account.

Fraudulent Activity

  • •We reserve the right to refuse refunds if we detect fraudulent activity or policy abuse.
  • •Attempting chargebacks after approval may result in account termination and potential legal action.
  • •Multiple refund attempts or suspicious patterns will be investigated and may lead to permanent account suspension.
  • •Misrepresenting the activation status of a key will disqualify any refund request.

Important Clarifications

14-Day Refund Window: The 14-day period begins from the date of purchase and applies only to unactivated license keys.

Activation Definition: Any use, redemption, or activation of a license key makes it ineligible for refund, regardless of whether the product was actually used.

Subscription Services: All subscription-based purchases (daily, weekly, or monthly plans) are non-refundable once purchased, even if not used.

Processing Timeline: Approved refunds are processed within 1-14 business days. Additional time may be required for your bank or payment service to reflect the refund.

Policy Updates

We reserve the right to modify this refund policy at any time. Changes take effect immediately upon posting.

The refund policy in effect at the time of your purchase will be applied to your transaction.

Have questions about our refund policy? Contact us at support@lyragame.com